Last Updated: September 15, 2026
Welcome to Modeefe.
Masar Sahm ("Masar Sahm", "we", "us", or "our") respects your privacy and is committed to protecting your Personal Data.
This Privacy Policy explains how we collect, use, process, store, disclose, retain, and protect your Personal Data when you use the Modeefe platform, website, applications, and related services.
This Privacy Policy applies to visitors, users, customers, service providers, and partners who interact with the Modeefe platform.
We process Personal Data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and its Implementing Regulations, to the extent applicable to our processing activities.
Data Controller:
Masar Sahm
Address: Jeddah, Kingdom of Saudi Arabia
Email: support@modeefe.com
Masar Sahm is responsible for determining the purposes and means of processing Personal Data collected through Modeefe, unless otherwise stated in a specific context.
Depending on how you use our services, we may collect the following categories of Personal Data.
When you create or use an account, we may collect:
Full name.
Email address.
Phone number.
Password or authentication-related information.
Account information and preferences.
Profile information you choose to provide.
Modeefe does not currently provide social login through Google, Apple, Facebook, or similar social platforms.
When you book a tour, experience, event, activity, car rental, package, or other tourism service, we may collect:
Traveler or beneficiary name.
Contact information.
Booking date and time.
Number of travelers.
Details of the booked service.
Destination.
Trip or experience details.
Other information necessary to fulfill your booking.
Modeefe provides electronic payment functionality for bookings and services.
Electronic payments are processed through Moyasar.
Information necessary to complete a payment transaction may be transmitted to the payment service provider in accordance with applicable requirements.
Modeefe does not intend to store full payment card information on its systems where card information is processed through the payment service provider.
Payment processing by Moyasar is also subject to Moyasar's own privacy policy and terms. Moyasar states that it processes payment-related Personal Data in accordance with the Saudi PDPL and applicable Saudi Central Bank requirements and applies security and encryption measures to information exchanged during online payment services.
Where necessary for certain platform features, we may process location information to:
Display nearby destinations.
Improve search results.
Identify locations of services or activities.
Improve your experience.
We will only access precise device location where necessary and permitted through the relevant device or service settings.
When you access our website or application, we may collect technical information such as:
IP address.
Device type.
Operating system.
Browser type.
Language and regional settings.
Device or application identifiers where applicable.
Usage and interaction information.
Error and performance logs.
Information about pages and services accessed.
When you contact us or use customer support, we may collect:
Name.
Email address.
Phone number.
Message or request content.
Attachments or documents you choose to provide.
Previous communication details.
We may collect Personal Data through:
Information you provide when creating an account.
Booking information you provide when requesting services.
Payment transactions associated with bookings.
Contact and support forms.
Newsletter subscriptions.
Your use of the website or application.
Cookies and similar technologies.
Service providers or partners where necessary to fulfill a service.
Other sources permitted by applicable law.
We seek to ensure that Personal Data collected is appropriate, necessary, and proportionate to the purpose for which it is collected.
We may use your Personal Data for the following purposes:
Creating and managing your account.
Processing bookings.
Processing payments.
Sending booking confirmations.
Providing requested tourism services.
Communicating with you about bookings.
Providing customer service and support.
Improving website and application performance.
Developing products and services.
Improving user experience.
Understanding how the platform is used.
Identifying technical issues.
Performing analytics and statistical analysis.
Protecting accounts.
Detecting unauthorized activity.
Preventing fraud and misuse.
Protecting our systems and users.
We may process Personal Data where necessary to:
Comply with applicable laws and regulations.
Meet legal or regulatory requirements.
Respond to lawful requests from competent authorities.
Protect our rights or the rights of users.
We may use contact information, such as your email address, to send:
Offers.
News.
New experiences.
Updates.
Marketing communications.
Where applicable law requires prior consent for marketing communications, we will obtain the required consent.
You may unsubscribe from marketing communications at any time through the available unsubscribe mechanism or by contacting:
We process Personal Data based on the applicable lawful basis, which may include:
Performance of a contract or taking steps at your request before entering into a contract.
Your consent where consent is required.
Compliance with a legal obligation.
Legitimate interests where permitted by applicable law.
Protection of vital interests where applicable.
Any other lawful basis permitted under the Saudi PDPL and its Implementing Regulations.
We may share certain Personal Data with third parties when necessary to provide our services or operate the platform.
These parties may include:
Such as:
Tour operators.
Tour guides.
Event organizers.
Experience and activity providers.
Car rental companies.
Travel-related service providers.
Partners involved in fulfilling bookings.
Only the information reasonably necessary to provide the requested service will be shared.
Information necessary to process payments may be shared with:
Moyasar
Payment information is processed in accordance with applicable laws and the payment provider's applicable policies.
We may use technology providers for:
Hosting.
Data storage.
Email delivery.
Messaging and notifications.
Analytics.
Cybersecurity.
Technical support.
Platform operations.
Such providers are required to process Personal Data for authorized purposes and in accordance with applicable obligations.
We may disclose Personal Data where:
Required by law.
Required by a competent authority.
Necessary to comply with regulatory obligations.
Some Personal Data may be stored or processed using technology providers or infrastructure located outside the Kingdom of Saudi Arabia.
Where Personal Data is transferred or disclosed outside the Kingdom, we will comply with applicable legal requirements and controls governing international transfers of Personal Data.
Modeefe may use cookies and similar technologies to operate and improve the platform.
Cookies may be used to:
Enable essential website functionality.
Remember preferences.
Improve performance.
Understand website usage.
Analyze traffic.
Improve our services.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Modeefe is not intentionally directed toward children.
Where a service requires Personal Data relating to a minor, such information must be provided and used in accordance with applicable legal requirements and, where required, by a parent, guardian, or authorized person.
If we become aware that Personal Data relating to a child has been collected in a manner inconsistent with applicable requirements, we will take appropriate steps to address the situation.
We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or for the period required by applicable laws, regulations, or contractual obligations.
We may retain certain information after our relationship with you ends where necessary for:
Legal and regulatory compliance.
Transaction records.
Dispute resolution.
Fraud prevention.
Protection of legal rights.
Audit and accounting purposes.
When Personal Data is no longer required, we will take appropriate steps to delete, destroy, or anonymize it in accordance with applicable requirements.
We implement appropriate technical, organizational, and administrative measures designed to protect Personal Data against:
Unauthorized access.
Unlawful use.
Unauthorized modification.
Loss.
Damage.
Unauthorized disclosure.
These measures may include:
Access controls.
Encryption where appropriate.
Infrastructure security.
System monitoring.
Backups.
Security incident response procedures.
Access and permission reviews.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Under the Saudi PDPL and applicable regulations, you may have certain rights regarding your Personal Data, depending on the circumstances, including:
The right to be informed.
The right to access your Personal Data.
The right to obtain a copy of your Personal Data, subject to applicable requirements.
The right to request correction of inaccurate Personal Data.
The right to request destruction of Personal Data where permitted by law.
The right to withdraw consent where processing is based on consent.
The right to understand how your Personal Data is processed.
Other rights provided under applicable laws and regulations.
Certain rights may be subject to legal exceptions and requirements.
You may submit a Personal Data-related request by contacting us at:
Email: support@modeefe.com
Where possible, your request should include:
Your name.
Contact details.
Description of your request.
Information necessary to verify your identity and identify the relevant Personal Data.
We may request additional information to verify the identity of the requester and protect Personal Data from unauthorized requests.
Requests will be handled in accordance with applicable legal procedures and timelines.
Modeefe may contain links to websites or services operated by third parties.
When you access a third-party website or service, that third party's privacy policy will govern its processing of your Personal Data.
We recommend reviewing the applicable privacy policy before providing Personal Data to any third party.
Modeefe may rely on third-party services to operate certain parts of the platform or provide requested services.
These may include:
Payment providers.
Hosting and infrastructure providers.
Email and messaging providers.
Mapping and location providers.
Analytics providers.
Security and technology providers.
The processing of Personal Data by such parties may also be subject to their respective privacy policies and applicable contractual obligations.
We may update this Privacy Policy from time to time due to:
Changes to our services.
Technology changes.
Legal or regulatory changes.
Improvements to our privacy practices.
The updated version will be published on the platform with a revised "Last Updated" date.
Where material changes require notification under applicable law, we will take appropriate steps to notify affected Data Subjects.
If you have any questions, concerns, or requests regarding your Personal Data, please contact us:
Masar Sahm
Address: Jeddah, Kingdom of Saudi Arabia
Email: support@modeefe.com
Modeefe Platform
Effective Date: September 15, 2026
Last Updated: September 15, 2026
This Privacy Policy is made available to users before or at the time their Personal Data is collected and will be updated as necessary to remain aligned with applicable laws and regulations.
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